Faq

Official ticket office <a href="https://ticket.24h-camions.com/content" rel="noopener noreferrer" target="_blank">ticket.24h-camions.com</a>Open an account, then book your tickets.

WHERE TO PURCHASE TICKETS?

Once you have confirmed your order, you will receive a confirmation email at the address you gave when you opened your account. If you haven’t received it, check the spelling of the address you gave in your account. Typos happen!

HAS MYS ORDER BEEN PROCESSED?

Yes. Tickets are available at ACO stores in Paris, Rouen, Tours and Le Mans. Click here for addresses.The following outlets also sell tickets: Fnac, Carrefour, Auchan, Leclerc, etc.N.B. Make sure you buy your tickets from reputable agents such as above. It is not advised to purchase from unofficial websites or touts outside the gates. You could be charged extra and the tickets sold may be bogus.

CAN I BUY TICKETS IN PERSON?

BUYING TICKETS

Yes, current members are offered tickets at a special rate.Make sure you use the same email as your membership account.The rate is applicable throughout your membership year.Contact clubaco@lemans.org to join the club or renew your membership.

IS THERE AN ACO MEMBER RATE?

The presale or early bird rate is a discounted rate when tickets first go on sale.Valid for a Weekend pass only. Offer ends 11 September 2022.

WHATS IS THE EARLY BIRD RATE?

Yes, there is a special rate for you and the person accompanying you.If you are visiting from abroad, please show your “blue badge” disabled parking permit to prove eligibility.

I HAVE A DISABILITY. IS THERE A SPECIAL RATE*?

Yes. Please present a valid student card and photo ID.Purchase <a href="https://ticket.24h-camions.com/content" rel="noopener noreferrer" target="_blank">online</a>, at the gates, or from our ticket office on + 33 (0)2 43 40 8000 or by email ticket@lemans.org.Rates also apply to 16 to 18-year-olds in full-time education.Please upload proof for online purchases.The ticket office reserves the right to ask for supplementary proof or to cancel the order if the document does not fulfil requirements.

IS THERE A STUDENT* RATE?

A group rate is applicable for the purchase of 25 or more Weekend General Enclosure tickets ordered at the same time.To book tickets at the Group rate, please call Ticketing on +33 243 408 000 or send an email to <a href="mailto:ticket@lemans.org" rel="noopener noreferrer" target="_blank">ticket@lemans.org</a>.

WHAT IS THE GROUPE RATE?

Yes. Under-16s accompanied by an adult <a href="https://ticket.24h-camions.com/content" rel="noopener noreferrer" target="_blank">ticket holder</a> are admitted free of charge. Please show photo ID at the gate.Children will be issued with a bracelet on which to write their name and your telephone number.

ARE CHILFREN ADMITTED FREE OF CHARGE?

SPECIAL RATES / CONCESSIONS

Yes, the paddock area and grandstand seating overlooking the pit straight is open to the public on the Saturday and Sunday.However, access to the pit building is subject to additional authorisation.

CAN WE VISIT THE PADDOCK?

PADDOCK

The official ticket office accepts Visa, Mastercard and American Express card payment.

HOW CAN I PAY ONLINE?

In stores and at the gates, we accept payment by credit/debit card or cash.

HOW CAN I PAY IN ACO STORES?

Yes.Please call the Ticket office on +33 243 408 000 or send an email to <a href="mailto:ticket@lemans.org." rel="noopener noreferrer" target="_blank">ticket@lemans.org.</a>

CAN I ORDER OVER THE TELEPHONE AND THEN PAY BY BANK TRANSFER?

No, we do not accept payments by cheque.

CAN I PAY BY CHEQUE?

HOW TO PAY?

•	E-tickets should be printed in colour or black-and-white, on a sheet of white A4 (21x29.7cm) paper. To avoid rejection, please make sure the impression is of good quality and clearly readable.•	Paper copy: an additional fee will be charged, or purchase directly from a <a href="https://boutique.lemans.org/fr/boutiques-officielles" rel="noopener noreferrer" target="_blank">Store</a>

HOW DO I RETRIEVE MY TICKET?

Passes will be sent by post, up to a week before the event. Postage will be charged according to delivery address.No passes will be sent without pre-payment of postage. Passes not sent by post will be available for collection at the Accreditation Centre prior to the event (ID required).

WHAT IF I'VE GOT A VOUCHER?

TICKET COLLECTION

According to our terms and conditions of sale, ticket purchases cannot be refunded.ABSENCE OF COOLING-OFF PERIODUnder article L.121-21-8 of the French consumer code, the cooling-off period, during which a purchase can be cancelled, does not apply to leisure activities on a specified date.However, you will be offered a refund if you are admitted to hospital (proof required) or if the event is postponed or cancelled. The booking fee (7.5%) will be deducted.

WHAT ARE THE TERMS AND CONDITIONS CONCERNING REFUNDS?

Yes, tickets are transferable.However, it is forbidden to resell a ticket for more than its face value.